Information We Collect
When you register and use the 1810 platform, we collect various types of information to ensure a safe, seamless, and personalised experience for every user. The information collected falls into the following categories:
- Account information: Full name, email address, phone number, date of birth, and proof of identity as requested during account registration or verification.
- Device and browser information: Device type, operating system, browser type and version, IP address, location data (if permitted), and unique device identifiers.
- Payment information: Transaction details in MYR, payment methods used (including local e-wallets), and deposit and withdrawal records. We do not store full card numbers directly.
- Usage data: Records of in-platform activity, including games played, session duration, navigation clicks, and features used.
- Cookies and tracking technologies: Session data, language preferences, personal settings, and analytics data collected via cookies and similar technologies.
How This Information Is Used
All information collected by 1810 is used solely for legitimate purposes directly related to the services we provide to users in Malaysia. The primary purposes are as follows:
- To process account registration, identity verification, and user account management.
- To facilitate financial transactions such as deposits and withdrawals securely in MYR.
- To provide effective and responsive customer support.
- Sending important notifications related to your account, security, or changes to our services.
- To analyse platform usage patterns for product improvement and a better user experience.
- To meet applicable legal and regulatory compliance requirements in Malaysia.
- To detect and prevent fraudulent activity, money laundering, or platform abuse.
1810 will not use your information for third-party marketing purposes without your prior consent.
Cookies and Tracking Technologies
The 1810 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you browse our website. They help us recognise you on return visits and tailor the platform display to your preferences.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as session login and account security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform to help us improve our services.
- Functional cookies: To save user preferences such as language and display settings for future sessions.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the 1810 platform.
Data Storage, Security and Information Sharing
Data Storage & Security
Your personal information is stored on secure servers protected by industry-standard encryption technology. 1810 implements a range of technical and organisational measures to prevent unauthorised access, loss, disclosure, or destruction of user data. Access to personal information is granted only to staff who require it to carry out their duties.
Data will be retained for as long as your account remains active or as long as necessary to fulfil the purposes stated in this policy. When data is no longer needed, it will be securely deleted or anonymised in accordance with our internal procedures.
Sharing Information With Third Parties
1810 does not sell or rent users' personal information to any third party for commercial purposes. However, we may share necessary information with:
- Payment service providers that assist in processing transactions in MYR securely.
- Competent authorities where required by law or court order.
- Technical partners supporting platform operations, subject to strict confidentiality agreements.
All third parties working with 1810 are bound by data protection agreements and are prohibited from using user information for any purpose beyond what has been agreed.
User Rights & How to Contact Us
Right to Access, Rectification and Erasure
As a 1810 platform user, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Rectification: You may request that we update or correct any information that is inaccurate or out of date.
- Erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to legal and platform operational requirements.
- Objection: You have the right to object to certain processing of your data in circumstances permitted by law.
To exercise any of the rights above, please contact the 1810 support team. Requests will be processed within a reasonable timeframe, and we will notify you of the action taken.
Policy Updates and How to Contact Us
1810 reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via an in-platform notice. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise your privacy rights, please contact our support team by email at: [email protected]. You may also refer our FAQ page for more information.
Still Have Questions About Your Privacy?
The safety and privacy of every user is our priority. Contact us or visit our FAQ for more information.